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ORDERING

Why are your garments made to order?
As a small business, we seek to use our material and workforce resources respectfully and efficiently. We are aware of the worldwide changes taking place in clothing manufacturing, so one of our aims is to avoid unnecessary clothing production. Being a make-to-order business enables us to offer customers flexibility, which brings us customers’ higher satisfaction.
When can I expect a response from you?
How can I pay?
Can I change my order after it has been placed?
Can I add an item to my order?
Can you rush my order?
What is the lead time?
Can you customize a garment?
Do you make custom sizes?
Do you offer discounts?
Can the sale items be customized?
Can the sale items be returned?
Is it possible to cancel my order?
Will I have to pay any customs taxes?
Do you offer wholesale?

SIZING & FIT

How do I choose the right size?
Each product page includes detailed garment measurements for every size. We recommend comparing them with the measurements of a similar garment you already own and love the fit of. If you’re still unsure, feel free to contact us with your body measurements and we’ll be happy to help you choose the best size.
What sizing system do you use?
What if I’m between sizes?
How do I take my body measurements?
Does linen stretch with wear?

CUSTOMIZATIONS

Are all designs available in heavy linen fabric?
Sadly, no. Heavy linen is available only for selected designs that are specifically offered in this fabric. Garments designed for our medium-weight linen or other fabrics cannot be made in heavy linen.
Are all designs available in gingham fabric?
What colors are available to choose from?
Can I order a garment in a different color?
Is there any customization fee?
Can you make me a custom design?
Does the color in pictures look the same in real life?
Why can Natural Grey vary in shade?
Can I expect all my linen items in the same color to be the exact same shade?

SHIPPING AND TRACKING

When my order is going to be dispatched?
We need about 1-2 weeks to complete an order. Your order will be dispatched once the clothes are made, washed and packed. A shipping notification with a tracking number is sent to the email that you provided when registering on our website.
Do you ship worldwide?
What carrier services do you use?
When can I expect to receive my order?
Can I update the shipping address on my order?
Can I track my order?
If I place multiple orders, will they be shipped together or separately?

RETURNS

Do you offer refunds?
Refunds are available for non-customized, standard garments in their original condition. Customized items, sale items (including those purchased during promotions, clearance sales, or using coupon codes), and gift cards are final sale and cannot be returned, refunded, or exchanged. Refunds are processed within 14 days of receiving and inspecting the return.
Can I return sale items?
How can I return an item?
Do I have to pay for return shipping?
When will I receive my refund?
Do you offer exchanges?

LINEN CARE

How should I wash linen clothing?
Linen is wonderfully easy to care for. We recommend washing your linen garments at 30–40°C (86–104°F) on a gentle cycle with a mild detergent. Avoid bleach and harsh detergents, as they can weaken the natural linen fibers over time.
Does linen shrink?
Can I tumble dry linen?
Do I need to iron linen?
Does linen get softer over time?
How should I store linen clothing?
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